Greetings from the Happy Planner Management Team! Would like to share an update with our international customers. Many of you have messaged us over the past 48 hours, thank you for taking the time to send us a note. Our Fall orders were placed in March, the exact week our office shut down due to Covid. During that time many of our retailers simultaneously shut their doors and cancelled orders. In prepping for Fall we took a big risk and placed orders without many commitments from domestic and international partners.
As many of our customers started to safely reopen their stores we started getting requests for Fall orders, thus, depleting the inventory. There was never an intention to shut off access to our international customers. Due to Covid and external factors, our inventory is very tight for Fall but we have additional inventory coming for Winter. We appreciate the feedback and frustration from the International community and we’re working to correct it. Your business is appreciated and we are sorry about your disappointment but please know that our Squad, our social teams, and our employees in no way should get the brunt of this frustration. We are a happy community and we stand for spreading positivity and happiness around the globe. Our number one focus is the well-being of our teams, our squad, and our community.
In an effort to get more inventory to our international partners, we worked closely with our E-commerce team to create new website shipping rates. The updated rates went into effect at 4:00 PM PT on September, 3rd.
We are paying a significant portion of these shipping fees to make it right so the international community has the same access to planners, stickers, and accessories. The customer service team will reach out in the upcoming days if you have placed an international order today to issue a partial refund on shipping. New international shipping rates are currently being negotiated and will be available on thehappyplanner.com in the near future, until then we will offer a significantly discounted rate through the end of September