SHIPPING METHODS
All packages will be sent DHL International Shipping - Economy or DHL International Shipping - Standard. Rates will be determined by dimensional weight estimate and flat rate box capacity. We have a shipping calculator at checkout! Once you have added everything to your cart, add your address in for an estimated shipping cost. Please note, it is your responsibility to pay all tariffs, duties and taxes.
SHIPPING DESTINATIONS
We currently ship to Austria, Australia, Belgium, Bosnia & Herzegovina, Brazil, Canada, Costa Rica, Croatia, Denmark, Finland, France, Germany, Greece, Hong Kong, India, Indonesia, Ireland, Italy, Japan, Kazakhstan, Malaysia, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Qatar, Saudi Arabia, Singapore, South Africa, Spain, Sweden, Switzerland, Thailand, and United Kingdom. We also ship to Israel and Czech Republic although they are still experiencing service delays.
*We are temporarily unable to ship to Brunei, Malta and Russia due to the current service impacts related to the COVID-19 pandemic. We are looking for alternative shipping options, but in the meantime, orders can be placed via a freight forwarder. We apologize for any inconvenience this may have caused and thank you for understanding.
For more information, please visit the DHL website for service updates.
ORDER CANCELLATIONS
Our team makes every effort to process your order as quickly as possible. Once your order has been placed, we are unable to cancel or edit your order.
We understand that sometimes you can have a change of heart! If you no longer wish to keep the item(s) purchased (and if product is unopened), please contact our Customer Happiness team and we'll set up a return for refund. Please note that shipping fees are non-refundable, and you will be responsible for return postage.
SHIPPING COST
DHL International Shipping - Economy or DHL International Shipping - Standard. Rates are shown at checkout and will be determined by destination and dimensional weight estimates.
ADDITIONAL INFORMATION
International shipments vary based on duties and customs. If your package has not received a carrier update for 30 days or more, please contact our Customer Happiness team and they can assist you. Often times international orders will be marked as "collect for pick-up". Your order is likely being held at your local post office. They will be able to provide more information about your package.
Disney Products: As much as we would love to, Disney's licensing agreement does not permit us to ship Disney items internationally (with the exception of Canada). We do apologize for the inconvenience. Stay tuned for more amazing collections coming that will be available internationally.
