Shipping policy

SHIPPING

Please Note: Our warehouse is making every effort to process and ship new orders within 5–10 business days. During promotional or high-volume periods, processing times may be longer than usual. We appreciate your patience! 

DOMESTIC US SHIPMENTS

SHIPPING METHODS

We ship all new orders across the United States including Alaska, Hawaii, Military APO/FPO and US Territory addresses. All new orders are shipped via FedEx, USPS, or OnTrac, depending on recipient location and package size.

SHIPPING COST

Contiguous US: Ground shipping is FREE for orders over $75!

  • Orders $75+ : Free Shipping

  • Orders $0-74.99 : $7.95 Shipping

FedEx 2-Day and Overnight shipping is also available within the contiguous United States starting at $14.95. Expedited shipping is shipped Monday-Fridays. 

Alaska and Hawaii: USPS Priority shipping service options will be presented at checkout based on the weight & dimensions of all items in the cart, starting at $14.95.

Military APO/FPO & US Territories: USPS Priority Mail shipping service will be presented at checkout based on the weight & dimensions of all items in the cart, starting at $9.95.

ORDER CANCELLATIONS

Our team makes every effort to process your order as quickly as possible. Once your order has been placed, we are unable to cancel or edit your order.

We understand that sometimes you can have a change of heart! If you no longer wish to keep the item(s) purchased (and if product is unopened), you can easily start your return through our Happy Returns Hub and follow the step-by-step instructions.

Please note that shipping fees are non-refundable, and you will be responsible for return postage. Final sale items are not eligible for returns.

LOST PACKAGES

If your package was marked as delivered but you have not received it yet, please check with your neighbors to see if the package was mistakenly delivered elsewhere. If a domestic order has still not arrived after 7 days, please reach out to our Customer Happiness team with your order number for assistance.

If your package is marked as "in-transit" and has no updates after 7 days, 


INTERNATIONAL SHIPMENTS

SHIPPING METHODS

All International packages will be sent via DHL Express. Rates will be determined by dimensional weight estimate and flat rate box capacity. We have a shipping calculator at checkout! Once you have added everything to your cart, add your address in for an estimated shipping cost. Please note, it is your responsibility to pay all Customs Import tariffs, duties, fees and taxes. 

SHIPPING COST

All International orders are shipped using DHL Express, or USPS International. Rates are shown at checkout and will be determined by destination and dimensional weight estimates. Please note, it is your responsibility to pay all tariffs, duties and taxes. 

ORDER CANCELLATIONS

Our team makes every effort to process your order as quickly as possible. Once your order has been placed, we are unable to cancel or edit your order.

We understand that sometimes you can have a change of heart! If you no longer wish to keep the item(s) purchased (and if product is unopened), you can easily start your return through our Happy Returns Hub and follow the step-by-step instructions.

Please note that shipping fees are non-refundable, and you will be responsible for return postage.

SHIPPING DESTINATIONS

We currently ship to Austria, Australia, Belgium, Bosnia & Herzegovina, Canada, Costa Rica, Croatia, Denmark, Finland, France, Germany, Greece, Hong Kong, India, Indonesia, Ireland, Italy, Japan, Kazakhstan, Malaysia, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Qatar, Saudi Arabia, Singapore, South Africa, Spain, Sweden, Switzerland, Thailand, and United Kingdom. We also ship to Czech Republic although they are still experiencing service delays.

*We are temporarily unable to ship to Israel, Brazil, Brunei, Israel, Malta and Russia due to the current service impacts related to current events. We are looking for alternative shipping options, but in the meantime, orders can be placed via a freight forwarder. We apologize for any inconvenience this may have caused and thank you for understanding.

Brazil Update: We are currently working with our carriers to allow us to ship to Brazil again. We hope to have a solution soon. Thanks for being patient with us!

For more information, please visit the DHL website for service updates.

ADDITIONAL INFORMATION

International shipments vary based on duties and customs. If your package has not received a carrier update for 30 days or more, please contact our Customer Happiness team and they can assist you. Often times international orders will be marked as "collect for pick-up". Your order is likely being held at your local post office. They will be able to provide more information about your package.

Disney Products: As much as we would love to, Disney's licensing agreement does not permit us to ship Disney items internationally (with the exception of Canada). We do apologize for the inconvenience. Stay tuned for more amazing collections coming that will be available internationally.

LOST PACKAGES

 If your package was marked as delivered but you have not received it yet, please first contact your local post office to see if it is being held there. If an international order has not been located after 7 days, please reach out to our Customer Happiness team with your order number for assistance.

It is not usual for international orders to appear to have a tracking update delay while traveling globally. If you do not see a tracking update after 15 business days, please reach out to our Customer Happiness team for assistance.