Our Customer Happiness team is in the office Monday - Friday, 8:00 AM - 4:30 PM Pacific Time. Please note that orders will NOT be processed during weekends or holidays. Orders placed after 3 pm PST will be processed the following business day.

Our planners are set up consecutively, so the end of the month might fall at the beginning of the following month. Please note the Monthly layout calendar runs from Saturday to Sunday, and the weekly pages run Monday to Sunday. 

You do have the option to purchase discs, covers and filler pages all separate to assemble a customized planner that works for you! 

Our 6 month undated extension packs come in multiple sizes and layouts – they also have date and month stickers so that the pages can be customized to your needs! 

Our approved vendors include Michael’s, Hobby Lobby, Joann, Target, Walmart, Staples

New inventory is added to the site as it becomes available. We highly recommend taking advantage of our "E-Mail Me When Available" Stock notification feature =). This will ensure you are among the first to know when a specific item becomes available for purchase. To add your e-mail to the list; please, visit the product page of that specific item and click the "E-Mail Me When Available" button, enter your e-mail address and click the "Notify Me When Available" button.Keep in mind, many Happy Planner products can be found in-store through one of our trusted retail partners. Each product page will include a list of stores where the item may be available for purchase under the listing's bulleted description, thank you!

The Happy Planner.com does not offer a price matching service, thank you!

The first step is to review the links to eligible products, requirements and exclusions via the "Promotion Details" link at the top of the website. This link will only be visible during the promotional event and it will be removed when the promotion ends.

Promotional Considerations:

• Promotional discounts, deals and offers are only available for a limited time. All discounts are tested prior to release to ensure that the promotion is active, working properly and able to be applied to new orders.
  • As a result, we are not able to offer promotional price matching
  • Placing a new order during a promotion does not automatically qualify the order for the promotion. In order to qualify for the promotion the discounts must applied to the cart prior to checkout.
  • Submitting a support inquiry in regards to a active promotion does not ear-mark the promotion. If you are having trouble placing a new order under a active promotion make sure you review the final bullet of this list, thank you!
    
    

• Previous versions of our website can cause some promotions not to be applied properly. If you experience issues, please, clear your browser's memory/cache, close/re-open a browser window in Incognito or Private mode and try checking out again.
  
  
• Some promotions may present promotional items via a pop-up window when a eligible item is added to the cart. Please, ensure that pop-ups are enabled on your browser. 
  
  
• If you are using a express payment method like Paypal or Amazon; keep in mind, that in rare cases using these payment methods can cause discounts that were previously applied to a cart to be removed. This is a rare technical issue and if you experience this issue and you feel it is due to the payment method used. Please, place the order and reach out to us with your new order # requesting we review your order.
  
  
• If you experience any issues at all; please, note that we do not offer promotional price matching. If you feel your order is eligible for a active promotion: place the order during the promotion, provide us the new order # in a message and request that we review your order for eligibility
  • We will review your order within 4-6 business days and provide you update via email

Joining Happy Rewards is easy! Sign up or sign in with your email through the Rewards page. If you already have a customer account you will automatically be enrolled in Happy Rewards - you just have to log in! You get 20 points just for creating an account! 

There are a ton of ways to earn points! One way is by stocking up on Happy Planner products! Points will be earned on each dollar you spend, excluding shipping fees and taxes (rounded down to the nearest dollar). Please allow 48 hours for your points to appear on your Account page. You can also earn points by leaving product reviews, sharing photos, connecting with us on social, and more! To earn points for product reviews be on the lookout for an email from us about your recent purchase. You will be able to submit your review by responding to that email! Check out all the ways to earn points on the Rewards page.

Happy Rewards are separated into three tiers - Happy, Magic, and Wild. Tier status is based on your yearly spend starting from July 7th, 2020, or the first day you signed up for rewards. Once you move up a tier you can enjoy the perks for up to 12 months! Based on your spending throughout the year you can remain in the same tier or move up and down the following year. As soon as you move up to the next tier you will earn a discount! Please note these discount codes expire after one month from the date it was sent.  

Rewards points cannot be combined with other discount codes or promotional offers. At checkout you have the option to apply rewards point or an active promotional offer. 

Check out our extended FAQ for more information.

Installments by Afterpay is a service that allows you to make purchases now and pay for them in four equal payments made every 2 weeks without any interest.

Simply shop online and add items to your shopping bag and checkout as normal. At the checkout choose Installments by Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase. It’s that easy! Please note that all items in your shopping bag must be eligible for Installments by Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.

All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account. You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.

Check out our extended FAQ for more information.

 

(1.) Customized items are final sale and not eligible for return or exchange.

(2.) The company reserves the right to decline any order for a customized product. 

(3.) All custom orders will be delivered by split shipment - Your custom item will arrive separate from the other items in your order.

(4.) Customized items require additional time and may take up to 21 days for the delivery notice. Expedited orders will ship as soon as your customization is ready.  Please note: You will receive 2 shipments if you've ordered other items along with custom planner or notebook. 

(5.) Metal and special plastic discs are subject to upcharge

(6.) Default selections for discs and layout will be automatically chosen if no selections are made

Any such personalization is moderated so that it is consistent with Disney’s family-oriented philosophy and image (e.g., no references to alcohol, firearms, profanity or sexual allusions) and (a) does not infringe any copyright, trademark, trade secret or other proprietary rights or rights of publicity or privacy, (b) does not constitute (or encourage conduct that would constitute) a criminal offence, give a rise to civil liability or otherwise violate any local, state, national or international law or may create liability to Disney and/or in connection with the License Agreement, (c) could not be considered disruptive, unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, pornographic, sexually explicit, hateful, racially, ethically or otherwise objectionable, (d) does not impersonate or claim the identity, characteristics or qualifications of any other person or entity, or falsely state or otherwise misrepresent the affiliation with a person or entity, or constitutes false, inaccurate or misleading material, (e) does not directly or indirectly constitute an endorsement of any licensee or third party product or services, (f) is not libelous or an invasion of privacy or publicity rights or any other third part rights, and (g) does not otherwise impugn or detract from the goodwill of any entity, including Disney and affiliates, or the “Disney” name.

 

Once an order has been placed it is locked for processing and can no longer be cancelled or edited.

Please contact our support team via email at customerservice@meandmybigideas.com and provide us the following information:

1. Happy Planner 6-Digit Order #
2. Discount code or promotion that was not applied to the order
   
3. Any details or information that may help us address your inquiry

Please allow 7-10 days for your order to be reviewed and any adjustments to be processed. Once your order has been reviewed we will provide you update via email, thank you!

Transactions must be completed in-cart for the offer to be valid. This offer is only eligible during the promotion. This offer cannot be combined with any other sale, promotion, discount, coupon, rewards, and/or offers. Promo codes do not apply when using express checkout, please proceed to the main checkout window to enter in your promo code. *Exclusions Apply

Unfortunately we are unable to combine orders and shipping will be charged for each separate order.  

When you attempt to make a purchase, an authorization hold is automatically processed. Pending authorizations are temporary holds on your credit line that guarantees available funds for the purchase costs. An authorization is not a charge to your account. If the order isn’t successful, it will disappear automatically. This can take around 3 to 5 business days.

Order emails can take up to 12 hours, if you still haven’t received an email, we’re happy to look into this for you. Contact our Customer Happiness team and we’ll straighten it out!

We gladly accept PayPal, Visa, MasterCard, American Express, Discover, JCB, Amazon Pay and Diners Club.

Check to make sure that the billing address you entered matches the address on file with your credit card company.  That usually does the trick!

The Happy Planner does not offer price matching or price adjustments

In order to be eligible for a promotion, all requirements of the offer must be met (see promotional details link at the top of any page on our site during the promotional period) and the discount or promotion must be applied to the order prior to check out.

US Domestic-Contiguous US Delivery Addresses:

New orders with a delivery address located within the continental US with a sub-total (product purchase price) over $100.00 always ship FREE! 

Orders with a delivery address located within the continental US with a sub-total (product purchase price) under $100 will be charged a flat rate of $7.95.

US Domestic-Continental US Delivery Addresses:

Orders with a delivery address located in Alaska or Hawaii will be shipped via USPS Priority Mail. 

Rates are determined by weight:

• 3 lbs or under = $14.95
• 3.01 – 5 lbs = $18.95
• 5.01 – 10 lbs = $29.95
• 10.01 – 50 lbs. is $39.95

International Delivery Addresses:

Orders shipped internationally will be charged a shipping rate based on the weight & dimensions of the products in the cart at checkout. 

Please note, all shipment costs are non-refundable

Typically new orders are processed, assigned a tracking number and provided to the chosen carrier within 3-5 business days. 

Keep in mind, that during promotions, new releases or other high order volume periods we may require a few extra days to process and ship new orders. 

Please be aware, that from time to time carrier's may require additional processing time to scan your order shipment. This is especially true of shipments assigned a tracking number late Friday or during the weekend. Generally, these order shipments will receive their initial scan by the end of the following Monday. 

If your new order has not been assigned a tracking number within 10 days of your order being placed; please, contact us using the "Support" or "Chat" icon found at the bottom right of this or any page on our website

Ensure a Safe and Secure Delivery Every Time by Registering for FedEx's "Manage My Shipment" App 

Learn more about managing your USPS Shipment

Expedited Shipping (FedEx Standard Overnight or 2-Day): Orders received after 1:00pm PT Monday through Friday will be processed the next business day which excludes Saturday, Sunday and carrier Holidays.

Orders with a expedited shipping option placed after 1pm PST on Friday will be shipped on Monday. 

Learn more about FedEx Expedited Shipping including delivery estimates here. All Expedited shipping options offered by the Happy Planner exclude Saturday delivery services. 

The most up-to-date information regarding any order shipment can always be viewed via the carrier's shipment link provided in the "Shipment Notification" e-mail we send to our all Happy Planners when a tracking number is assigned to their new order. 

Please note, that The Happy Planner nor the carrier is able to provide additional shipment specific details or updates beyond what is already provided via the carrier's shipment link. 

The Carrier's shipment link has received no updates for a period of 7 Days. I think my shipment is lost, what do I do next?

1. A lack of updates does not necessarily mean the shipment is lost. It is quite common for carriers to miss scans as a parcel makes its way from hub to hub only to back date the updates upon delivery
2. Contact the carrier in reference to your tracking number for additional insight or guidance: FedEx (800) 463-3339 or USPS (800) 275-8777
3. If your order shipment has not received a update for more than 7 days; please, contact us via email or chat with us using the "Chat" or "Support" Icon at the bottom right of this or any page on our website

The carrier has indicated a successful delivery to the delivery address listed on my order but I did not receive my order shipment, what do I do next?

1. Prior to contacting The Happy Planner Support Team; please, allow 7 days from the stated date of delivery for the carrier to remedy any carrier related issues and complete delivery
2. Check with your neighbors, landlord, family members or roommates to see if your order shipment was collected on your behalf
3. Check behind gates, bushes or other common carrier hiding spots for your shipment
4. Check surveillance footage to determine whether the shipment was stolen
5. If your order has not been delivered after the 7 day waiting period and you have still not been able to successfully locate the order shipment contact us via email  or chat with us using the "Chat" or "Support" Icon  at the bottom right of this or any page on our website

We do not currently offer a shipping service that offers a shipment service to domestic US PO Box delivery addresses. We do include this information during checkout within the "Street Address" field. 

If a order is submitted with a PO Box address it will be cancelled and refunded automatically upon submission. 

Australia, Austria, Belgium, Bosnia & Herzegovina, Brazil, Brunei, Canada, Costa Rica, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hong Kong, India, Indonesia, Ireland, Israel, Italy, Japan, Kazakhstan, Malaysia, Malta, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Qatar, Russia, Singapore, Spain, Switzerland, Thailand, United Arab Emirates and United Kingdom.

USPS International transit times are currently estimated to be between 8-11 business days. 

Please note, carriers continue to provide service advisories up to and including:  increased transit times, increased customs processing times and delayed delivery dates. 

Learn more about current country specific USPS Suspensions, Restrictions and Advisories.

All packages will be sent USPS Priority Mail International.  Rates will be determined by dimensional weight estimate and USPS flat rate box capacity.  

We do! Once your cart is full you can proceed to checkout and enter in your address to get an estimated shipping cost for your order. 

Yes, it is your responsibility to pay all tariffs, duties and taxes.

International shipment transit times do vary and delivery may be prolonged due to inconsistent duties and customs processing service times. Additionally, International transit times have been negatively affected due to the ongoing Pandemic. Please, expect delays and/or inconsistent transit times from shipment to shipment based on the destination.

If your package has not received an official carrier update for more than 30 days; please, contact customer service via message or chat by using the "Chat" or "Support" icon at the bottom right of any page, thank you!

Learn more about USPS International Mail Service Disruptions

*Please note, that some customs offices may require that all customs fees, duties and tariffs be paid prior to delivery. If the orders' shipment updates indicate that the shipment is being held, we recommend contacting your local customs office or the carrier for more information.

Your order is likely being held at your local post or customs office. They will be able to provide more information about your package. 

You may return un-used, like-new, non-downloadable merchandise in the original packaging for a full refund within 30 days of the original purchase date. Please note, The Happy Planner does not offer return postage.

Our customer happiness team will provide you with a return merchandise authorization code (RMA) to return items. All items must be returned in new condition with original packaging and contents. Should you need to return your apparel, the original tags must be attached and in resellable condition (no stains, unwashed & unworn). Credits for returned items will be applied to the credit card that was used to make the original purchase.  Credit will be issued within 10 days of the date that the return is accepted by our Warehouse Team. 

Return Address:
Me and my BIG ideas
Attn: Online Shop Returns
17777 Newhope St.
Fountain Valley, CA. 92708

Please contact our Customer Happiness team by email with the following information:

1. Your name
2. Address
3. Online order number or location of purchase
4. Photos showing the damage product with a note.

• Sample photo 1
• Sample photo 2

As much as we would love to, Disney's licensing agreement does not allow us to ship Disney items internationally. 

You will be able to add Disney items to your cart; however, upon checkout orders with international delivery addresses will receive a message stating that we do not offer shipping services to the address listed.

We are Happy to announce that Disney Licensed products can now be shipped to Canada