Our Customer Happiness team is in the office Monday -
Friday, 8:00 AM - 4:30 PM Pacific Time. Please note that orders will NOT be
processed during weekends or holidays. Orders placed after 3 pm PST will be processed
the following business day.
Our planners are set up consecutively, so the end of the
month might fall at the beginning of the following month. Please note the Monthly
layout calendar runs from Saturday to Sunday, and the weekly pages run Monday to
Joining Happy Rewards is easy! Sign up or sign in with your email through the Rewards page. If you already have a customer account you will automatically be enrolled in Happy Rewards - you just have to log in! You get 20 points just for creating an account!
There are a ton of ways to earn points! One way is by stocking up on Happy Planner products! Points will be earned on each dollar you spend, excluding shipping fees and taxes (rounded down to the nearest dollar). Please allow 48 hours for your points to appear on your Account page. You can also earn points by leaving product reviews, sharing photos, connecting with us on social, and more! To earn points for product reviews be on the lookout for an email from us about your recent purchase. You will be able to submit your review by responding to that email! Check out all the ways to earn points on the Rewards page.
Happy Rewards are separated into three tiers - Happy, Magic, and Wild. Tier status is based on your yearly spend starting from July 7th, 2020, or the first day you signed up for rewards. Once you move up a tier you can enjoy the perks for up to 12 months! Based on your spending throughout the year you can remain in the same tier or move up and down the following year. As soon as you move up to the next tier you will earn a discount! Please note these discount codes expire after one month from the date it was sent.
Simply shop online and add items to your shopping bag and checkout as normal. At the checkout choose Installments by Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase. It’s that easy! Please note that all items in your shopping bag must be eligible for Installments by Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.
All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account. You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.
(1.) Customized items are final sale and not eligible for return or exchange.
(2.) The company reserves the right to decline any order for a customized product.
(3.) All custom orders will be delivered by split shipment - Your custom item will arrive separate from the other items in your order.
(4.) Customized items require additional time and may take up to 21 days for the delivery notice. Expedited orders will ship as soon as your customization is ready. Please note: You will receive 2 shipments if you've ordered other items along with custom planner or notebook.
(5.) Metal and special plastic discs are subject to upcharge
(6.) Default selections for discs and layout will be automatically chosen if no selections are made
When you attempt to make a purchase, an authorization
hold is automatically processed. Pending authorizations are temporary
holds on your credit line that guarantees available funds for the purchase
costs. An authorization is not a charge to your account. If
the order isn’t successful, it will disappear automatically. This can take
around 3 to 5 business days.
Within the continental US orders over $100.00 ship
shipping to Alaska and Hawaii will be sent expedited service (3-5 days) via the
U.S. Postal Service. Rates will be determined by weight. The cost
for orders weighing less than 3 lbs. is $14.95, 3.01 – 5 lbs. is $18.95, 5.01 –
10 lbs. is $29.95 & 10.01 – 50 lbs. is $39.95.
Order volumes fluctuate, so your order will ship within
3-5 business days from the day it was placed. Due to high order volume around new product launches and promotions, orders may take up to 7 business days to process. We will send an email with the tracking number as soon as it is
available. Please note: The fulfillment time provided is an estimate and is not
included in the shipment time. If you would like to receive more tracking details on your package, sign up for informed delivery with USPS - its free! By signing up you can get daily updates on the delivery status of your package.
If the package was marked as delivered but you have not
received it yet, please check with your neighbors to see if the package was
mistakenly delivered elsewhere. If it has still not arrived after 2-3 days, please
reach out to our Customer Happiness team with your order number within 30 days
of the order ship date!
If the package is marked as in-transit and has no
updates after 3 days, reach out to our Customer Happiness team for assistant.
Austria, Belgium, Bosnia & Herzegovina, Brazil, Brunei, Canada, Costa Rica,
Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hong Kong,
India, Indonesia, Ireland, Israel, Italy, Japan, Kazakhstan, Malaysia, Malta,
Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Qatar, Russia, Singapore, South Africa, Spain, Sweden, Switzerland, Thailand,
United Arab Emirates and United Kingdom.
You may return un-used, non-downloadable merchandise for a full refund within 30 days of purchase. Shipping and processing fees cannot be refunded. Our customer happiness team will provide you with a return merchandise authorization code (RMA) to return items. The code expires within 7 days of being issued. All items must be returned in new condition with original packaging and contents. Should you need to return your apparel, the original tags must be attached and in resell-able conditions (no stains, unwashed & unworn). Credits for returned items will be applied to the credit card that was used to make the original purchase. Credit will be issued within 10 days of the date that the return is accepted by our Warehouse Team.