Our Customer Happiness team is in the office Monday-Friday, 6:00 AM-5:00 PM Pacific Time. Live chat is available Monday-Friday 6:00 am-3pm PST. Please note, we are closed Saturday and Sunday. Orders with Standard Shipping Options: Please note that orders will NOT be processed during weekends or holidays and if placed after 3 pm PST, it will be processed the following business day. 

Orders with Expedited Shipment Options (Overnight & 2-Day): Orders with an expedited shipping service placed before 1:00 pm PST Monday-Friday will be processed the same day. Expedited orders placed Monday-Friday after 1:00 pm PST or on the weekend will be processed the next business day*. 

*excludes Weekends, Carrier & Happy Planner Holidays

Our approved vendors include Michael’s, Hobby Lobby, Joann, Target, Walmart, Staples

All posted prices are listed in USD

Purchases made using a foreign currency may be subject to currency conversion fees by the card issuer. We recommend contacting the card issuer to determine if any fees apply

You do have the option to purchase discs, covers and filler pages all separate to assemble a customized planner that works for you! 

Our 6 month undated extension packs come in multiple sizes and layouts – they also have date and month stickers so that the pages can be customized to your needs! 

You can always review the details, requirements, and exclusions of an active promotion using our "Promotional Details" page which is linked at the top of our website. This link will only be visible during the promotional event and it will be removed when the promotion ends.

Limit one discount, offer, promotion or Happy Reward redemption per order. Please note, some discounts are applied at check-out when a eligible item detailed within the promotional details is added to the cart.  

Promotional Considerations:

• Promotional discounts, deals and offers are only available for a limited time. All discounts are tested prior to release to ensure that the promotion is active, working properly and able to be applied to new orders.
  • As a result, we are not able to offer promotional price matching
  • Placing a new order during a promotion does not automatically qualify the order for the promotion. In order to qualify for the promotion the discounts must applied to the cart prior to checkout.
  • Submitting a support inquiry in regards to a active promotion does not ear-mark the promotion. If you are having trouble placing a new order under a active promotion make sure you review the final bullet of this list, thank you!

• Previous versions of our website can cause some promotions not to be applied properly. If you experience issues, please, clear your browser's memory/cache, close/re-open a browser window in Incognito or Private mode and try checking out again.
• Some promotions may present promotional items via a pop-up window when a eligible item is added to the cart. Please, ensure that pop-ups are enabled on your browser. 
• If you are using a express payment method like Paypal or Amazon; keep in mind, that in rare cases using these payment methods can cause discounts that were previously applied to a cart to be removed. This is a rare technical issue and if you experience this issue and you feel it is due to the payment method used. Please, place the order and reach out to us with your new order # requesting we review your order.
• If you experience any issues at all; please, note that we do not offer promotional price matching. If you feel your order is eligible for a active promotion: place the order during the promotion, provide us the new order # in a message and request that we review your order for eligibility
  • We will review your order within 4-6 business days and provide you update via email

Our planners are set up consecutively, so the end of the month might fall at the beginning of the following month. Please note the Monthly layout calendar runs from Saturday to Sunday, and the weekly pages run Monday to Sunday. 

Joining Happy Rewards is easy! Sign up or sign in with your email through the Rewards page. If you already have a customer account you will automatically be enrolled in Happy Rewards - you just have to log in! You get 20 points just for creating an account! 

Yes! There are select products that are excluded from Rewards Redemption usually because they are already offered at a great discount. Below are exclusions (but not limited to):

• Be Happy Boxes
• Orders placed during a promotion where a discount is already being automatically applied in cart
• Orders using another promotion/coupon code at checkout (only one promotion code can be used per transaction)
• Product(s) offered in partnership with a charitable or non-profit organization
• Product(s) specifically excluded from Reward Redemption as advertised on the product page
• Select Final Sale items commonly priced at $15 or less: Any eligible Final Sale items will be discounted at checkout once you apply your Happy Rewards discount code
• Any cart or product total LESS than or equal to the amount of the Rewards discount. For example, if you would like to apply a Reward for $15 off, your cart subtotal must be $15.01 or more.

There are a ton of ways to earn points! One way is by stocking up on Happy Planner products! Points will be earned on each dollar you spend, excluding shipping fees and taxes (rounded down to the nearest dollar). Please allow 48 hours for your points to appear on your Account page. You can also earn points by leaving product reviews, sharing photos, connecting with us on social, and more! To earn points for product reviews be on the lookout for an email from us about your recent purchase. You will be able to submit your review by responding to that email! Check out all the ways to earn points on the Rewards page.

Happy Rewards are separated into three tiers - Happy, Magic, and Wild. Tier status is based on your yearly spend starting from July 7th, 2020, or the first day you signed up for rewards. Once you move up a tier you can enjoy the perks for up to 12 months! Based on your spending throughout the year you can remain in the same tier or move up and down the following year. As soon as you move up to the next tier you will earn a discount! Please note these discount codes expire after one month from the date it was sent.  

Rewards points cannot be combined with other discount codes or promotional offers. At checkout you may have the option to apply rewards point or an active promotional offer. 

Installments by Afterpay is a service that allows you to make purchases now and pay for them in four equal payments made every 2 weeks without any interest.

Simply shop online and add items to your shopping bag and checkout as normal. At the checkout choose Installments by Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase. It’s that easy! Please note that all items in your shopping bag must be eligible for Installments by Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.

All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account. You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.

Check out our extended FAQ for more information.

Custom Planners are basically a planner YOU design from the ground up. It’s our latest offering for anyone looking to truly tailor a planner to suit their own personal style and planning needs.

Here’s how it works!1. Choose from a wide selection of covers2. Pick your favorite discs (metal or plastic)3. Select a layout that best suits your plans and lifestyle+ Don’t forget to add a specialty pack! 

Build it to align with your personal aesthetic and organizational needs! 

Once your Custom Planner is in your cart, you will not be able to edit it. In order to change the cover or any other component selections, you will need to remove the planner from your cart, return to the product page, select your preferred cover and any other options, and then add your new Custom Planner to your cart.

Before placing your order, please review your cart carefully to ensure everything is correct, as we’re unable to make changes once the order is finalized.

Unfortunately, once your Custom Planner order has been placed and submitted, we cannot make any changes to your order. Our warehouse and fulfillment team makes every effort to process your order as quickly as possible!

If you ordered a Custom Planner, our standard order processing times of 3-5 business days* apply. You can view additional shipping guidelines here!

Our Custom Planners are packaged in a special box made specifically for this! Instructions on assembling your planner are located on the inside flap of your box. You can also reference these instructions here.

The 2 bonus months include both the monthly and weekly undated pages! 

Specialty packs are extension and accessory packs that are available only with the purchase of a Custom Planner. You can only select one of each accessory pack per order. This is due to the limited quantities of our Specialty Packs, and we want to ensure everyone has a chance to enjoy them.

While the layouts and prompts are similar to those found on our website, these packs feature unique designs and pricing. Please note that additional sheets from these packs are not sold separately. However, customers can always choose from other extension packs available on our website.

Our Custom Planners are made to fit two extra extension packs, but how much you can fit will depend whether filler paper or other pages have been added. Need more room? No problem! We've got you covered with our expander discs, which are bigger than our regular medium-sized classic discs—perfect for packing in all your creative plans!

Unfortunately, no. All components are exclusively available as part of a Custom Planner only.

No need to worry! Your entire Custom Planner will ship together in one special box. While all components are marked as shipped, we’re aware of the tracking issue on the order status page and are working on a fix to clear up any confusion. Stay tuned!

Once a custom planner is confirmed as delivered by the shipping carrier, we're unable to provide refunds or reshipments due to the personalized nature of our products. However, we recommend the following steps:

1.  Check with Neighbors or Household Members: Someone nearby may have accepted the package on your behalf
2.  Verify the Delivery Address: Double-check the address you provided at checkout to ensure it’s correct
3.  Contact the Carrier: Reach out to the shipping carrier directly using your tracking number for more details on the delivery

We appreciate your understanding and continued support!

We’re sorry to hear that your order arrived damaged or incomplete. For issues with custom planners, please contact our Customer Happiness team within 5 days of receiving your order, and provide photos of the damaged items or details about what’s missing. We’ll work quickly to resolve the issue and ensure you receive a replacement.

Like many of our specialty and limited-time products (such as Be Happy Boxes), you’re not able to apply rewards points toward the purchase of a Custom Planner. But don’t let that stop you from taking the plunge and building one for yourself! 

Since Custom Planners are a special-made product created just for you, they cannot be resold or returned. We truly hope you enjoy your one-of-a-kind planner!

As much as we would love to, Disney's licensing agreement does not allow us to ship Disney items internationally. 

You will be able to add Disney items to your cart; however, upon checkout orders with international delivery addresses will receive a message stating that we do not offer shipping services to the address listed.

We are Happy to announce that Disney Licensed products can now be shipped to Canada

Our team makes every effort to process your order as quickly as possible. Once your order has been placed, we are unable to cancel or edit your order. Since we do not store payment information, we are unable to add more items to any orders. We understand that sometimes you can have a change of heart! If you no longer wish to keep the item(s) purchased (and if product is unopened), please contact our Customer Happiness team and we'll set up a return for refund. Please note that shipping fees are non-refundable, and you will be responsible for return postage. Sale items are also final sale.

If you simply forgot to add an apartment or suite number, don’t worry! Just reach out to us and we’ll do our very best to update your address, though we aren't able to offer a guarantee since our warehouse is usually quick to process and ship your orders!

Please contact our support team via email at customerservice@meandmybigideas.com and provide us the following information:

1. Happy Planner 6-Digit Order #
2. Discount code or promotion that was not applied to the order
   
3. Any details or information that may help us address your inquiry

Please allow 7-10 days for your order to be reviewed and any adjustments to be processed. Once your order has been reviewed we will provide you update via email, thank you!

Transactions must be completed in-cart for the offer to be valid. This offer is only eligible during the promotion. This offer cannot be combined with any other sale, promotion, discount, coupon, rewards, and/or offers. Promo codes do not apply when using express checkout, please proceed to the main checkout window to enter in your promo code. *Exclusions Apply

Unfortunately we are unable to combine orders and shipping will be charged for each separate order.  

When you attempt to make a purchase, an authorization hold is automatically processed. Pending authorizations are temporary holds on your credit line that guarantees available funds for the purchase costs. An authorization is not a charge to your account. If the order isn’t successful, it will disappear automatically. This can take around 3 to 5 business days.

Order emails can take up to 12 hours, if you still haven’t received an email, we’re happy to look into this for you. Contact our Customer Happiness team and we’ll straighten it out!

Express Payment Consideration:
If you forgot to sign in to your Happy Planner account and a payment express option was used at checkout all order notifications will be sent to the email address associated with the express payment method used.

Email Typo:
If the email address is entered with an error; please, contact us for assistance. 

Australia, Austria, Belgium, Bosnia & Herzegovina, Brazil, Brunei, Canada, Costa Rica, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hong Kong, India, Indonesia, Ireland, Israel, Italy, Japan, Kazakhstan, Malaysia, Malta, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Qatar, Russia, Singapore, Spain, Switzerland, Thailand, United Arab Emirates and United Kingdom.

USPS International transit times are currently estimated to be between 8-11 business days. 

Please note, carriers continue to provide service advisories up to and including:  increased transit times, increased customs processing times and delayed delivery dates. 

All packages will be sent via DHL International.  Rates are calculated at checkout using the dimensions and weight of all items in the cart. Please note, shipping fees do not include customs fees, tariffs or taxes which may be due prior to or upon delivery of the parcel. All customs fees are assigned to the buyer. 

We do! Once your cart is full you can proceed to checkout and enter in your address to get the exact shipping cost for your order. Please note, the shipping fee includes shipping and handling only. It does not include any customs fees, tariffs or taxes that may be due prior to or upon delivery. 

Yes, it is your responsibility to pay all tariffs, duties and taxes. Please note, many local post or customs offices offer online services that will allow you to review and pay any customs fees, tariffs or taxes due prior to receiving your order shipment. In fact, many post or customs offices may require these fees to be paid prior to or upon delivery. Failure to pay any due customs fees may result in the parcel being marked return to sender. 

International shipment transit times do vary and delivery may be prolonged due to inconsistent duties and customs processing service times. Additionally, International transit times have been negatively affected due to the ongoing Pandemic. Please, expect delays and/or inconsistent transit times from shipment to shipment based on the destination.

If your package has not received an official carrier update for more than 30 days; please, contact customer service via message or chat by using the "Chat" or "Support" icon at the bottom right of any page, thank you!

Learn more about USPS International Mail Service Disruptions

*Please note, that some customs offices may require that all customs fees, duties and tariffs be paid prior to delivery. If the orders' shipment updates indicate that the shipment is being held, we recommend contacting your local customs office or the carrier for more information.

Your order is likely being held at your local post or customs office. They will be able to provide more information about your package. 

US Domestic-Contiguous US Delivery Addresses:

New orders with a delivery address located within the contiguous US with a sub-total (product purchase price) over $75.00 always ship FREE for ground shipping! 

Orders with a delivery address located within the contiguous US with a sub-total (product purchase price) under $75 will be charged a flat rate of $7.95 for ground shipping.

US Domestic-Non-Contiguous US Delivery Addresses:

Orders with a delivery address located in Alaska, Hawaii, or US Territories will be shipped via USPS Priority Mail. 

Rates are determined by weight:

• 3 lbs or under = $14.95
• 3.01 – 5 lbs = $18.95
• 5.01 – 10 lbs = $29.95
• 10.01 – 50 lbs. is $39.95

International Delivery Addresses:

Orders shipped internationally will be charged a shipping rate based on the weight & dimensions of the products in the cart at checkout. 

Please note, all shipment costs are non-refundable

Typically new orders are processed, assigned a tracking number and provided to the chosen carrier within 3-5 business days. 

Please keep in mind that during promotions, new releases or other high order volume periods we may require a few extra days to process and ship new orders. 

From time to time carriers may require additional processing time to scan your order shipment. This is especially true of shipments assigned a tracking number late Friday or during the weekend. Generally, these order shipments will receive their initial scan by the end of the following Monday. 

If your new order has not been assigned a tracking number within 10 days of your order being placed; please, contact us using the "Support" or "Chat" icon found at the bottom right of this or any page on our website

Ensure a Safe and Secure Delivery Every Time by Registering for FedEx's "Manage My Shipment" App 

Learn more about managing your USPS Shipment

The Happy Planner is proud to offer FedEx Express Standard Overnight and 2-Day Shipment Services.

Important FedEx Express Guarantee Terms & Conditions:

• FedEx Express Overnight and 2-Day service transit times and delivery estimates do not include Saturday, Sunday or carrier Holiday
• Business days is defined as Monday-Friday unless that day is a company (check our Contact Us page for details about upcoming company Holidays) or carrier Holiday
• Business days in transit to delivery guarantees do not include the day the order was shipped
• All estimated business day transit times and guaranteed delivery date scenarios detailed below are guaranteed unless the estimated delivery timeline indicates delivery would be scheduled on a weekend or carrier Holiday. In which case, you can expect delivery on the following business day(s); depending, on the FedEx Express shipment method chosen

Overnight:

Orders placed with Overnight service Monday-Friday before 1 pm PST will be delivered on the next business day before 8 pm local time. 

Orders placed with Overnight service Friday after 1 pm PST, Saturday, Sunday or Monday before 1 PM PST will be delivered on the next business day before 8pm PST; typically, Tuesday before 8 pm local time

2-Day:

Orders placed with 2-Day service Monday-Friday before 1 pm PST will be delivered on the 2nd business day before 8 pm local time

Orders placed with 2-Day service Friday after 1 pm PST, Saturday, Sunday or Monday before 1 PM PST will be delivered on the 2nd business day; typically, Wednesday before 8 pm local time

Important: All reports of a parcel being delivered but not received by the intended recipient must be reported to our support team within 7 days of delivery. 

The most up-to-date information regarding any order shipment can always be viewed via the carrier's shipment link provided in the "Shipment Notification" e-mail we send to our all Happy Planners when a tracking number is assigned to their new order. 

The Carrier's shipment link has received no updates for a period of 7 Days. I think my shipment is lost, what do I do next?

1. A lack of updates does not necessarily mean the shipment is lost. It is quite common for carriers to miss scans as a parcel makes its way from hub to hub only to back date the updates upon delivery
2. Contact the carrier in reference to your tracking number for additional insight or guidance: FedEx (800) 463-3339 or USPS (800) 275-8777
3. If your order shipment has not received a update for more than 7 days; please, contact us via email or chat with us using the "Chat" or "Support" Icon at the bottom right of this or any page on our website

My package says “delivered” but I haven’t received it—what should I do?

Sometimes carriers mark packages as delivered a little early, and they often arrive within the next 1–2 business days. In the meantime, we recommend checking with neighbors, around your delivery area, or your local post office for more info.

Missing packages are never fun—we get it! While we can’t offer refunds for orders marked as delivered, we may be able to help in other ways. Please contact us within 7 days of the listed delivery date so we can look into it and offer additional support.

Yes. Our Standard Shipping features delivery services to all domestic PO Box delivery addresses via FedEx Economy or USPS. Which carrier we use depends on on factors like weight, dimensions, and transit time. Please note, deliveries to PO Box addresses sent via FedEx Economy may require 1-3 days of additional transit time.  

Any order shipment that cannot be delivered for any reason regardless of the reason will be marked "Return to Sender" (RTS) by the carrier. 

Upon receipt and processing, we'll do our best to issue an appropriate refund and provide you more details along with a receipt via email within 3-5 business days. Please note, if an order is returned to sender (RTS) due to an incorrect address provided at checkout, the shipping fee is not eligible for a refund. If no shipping fee was applied at the time of purchase, then a flat fee of $7.95 will be deducted from your refund to cover shipping costs.

Additional Information:

• We're happy to resolve all order shipments marked RTS via refund only
• Packages marked RTS often require additional transit time
• More than 5 business days since your order shipment marked RTS? Please reach out to our Customer Happiness Team for additional assistance

The Happy Planner offers a limit of 1 discount, offer or promotion per eligible order. 

Automatically applied discounts, offers or promotions cannot be removed in place of another discount, offer or promotion including Happy Reward discount codes. 

The only exception to this policy is our Free Shipping offer. This offer can be stacked with other discounts, offers and promotions and will be automatically applied to eligible shopping carts when the minimum requirements of the offer are met, see link for more details. 

We're sorry, at this time, we are unable to edit, add or remove successfully applied discounts, offers or promotions in place of another discount, offer or promotion.

Select Final Sale Items are not eligible for additional discounts, offers or promotions including Happy Rewards due to the extraordinary value already being offered. 

Select Final Sale Items that are eligible for additional discounts will be discounted in cart at checkout when a valid discount, offer or promotion is applied successfully. 

Please note, the sub-total of select Final Sale items do not count towards fulfilling the minimum purchase requirements of a discount, offer or promotion.

We invite all NEW Happy Planners to receive 20% off a purchase of $50 or more of eligible item(s) (sub-total/product purchase price) by signing up for both email & SMS text notifications, get started here. 

Please note, once enrollment is complete you will receive an SMS text asking you to confirm your subscription. Reply Y and the next text will include your Welcome discount code.

Some exclusions apply. Select Final Sale items and most Be Happy Boxes are not eligible for the discount and will not count towards the minimum purchase requirements of the Welcome discount and other promotional offers.

Cannot be combined with other discount codes. Details, exclusions and requirements of an active promotion can always be reviewed here. 

The Happy Planner is proud to offer discounts to all our Military, Teacher, Nurse and other professionals through ID.Me a Professionals Verification Service.

To receive the discount, at checkout you will need to get verified through ID.me. To get started, find the green ID.me badge below the "Discount" field on our main checkout menu. Click the link and it will take you to the ID.me website, complete the verification steps and you will be redirected back to the original checkout page and a 15% discount code will be added to your account and order.

Please note, once you complete signup the ID.me discount code will be automatically applied to any new order provided you are logged into the corresponding Happy Planner account and the item(s) in your shopping cart are eligible for  discount, offers or promotions.

Please note, select Final Sale items may be excluded from this discount, offer and/or promotion due to the extraordinary value already being offered. You can confirm eligibility by adding the item(s) to your cart and applying a active discount, promotion or or offer. 

ID.me Support Center

Accessing Benefits

How do I verify my identity?

The Happy Planner does not offer Sale or Retro-Active discount price matching or adjustments. In order to be eligible for a promotion, all requirements of the offer must be met and the discount or promotion must be applied to the order prior to check out. 

You can always review the details, requirements, and exclusions of an active promotion using our "Promotional Details" page which is linked at the top of our website during the promotional time period.

You may return un-used, like-new, non-downloadable merchandise in the original packaging for a full refund within 30 days of the original purchase date. 

Please note, The Happy Planner does not offer return postage and all original shipping fees are non-refundable. 

Our customer happiness team will provide you with a return merchandise authorization code (RMA) to return items. All items must be returned in new condition with original packaging and contents. Should you need to return your apparel, the original tags must be attached and in resellable condition (no stains, unwashed & unworn). Credits for returned items will be applied to the credit card that was used to make the original purchase.  Credit will be issued within 10 days of the date that the return is accepted by our Warehouse Team. 

Product Not Eligible for Return:

• All product labeled Final Sale in-cart
• A product(s) that has been used or written in
• Product(s) not in the original retail packaging
• Digital or Downloadable Product

Please contact our Customer Happiness team by email with the following information:

1. Your name
2. Address
3. Online order number or location of purchase
4. Photos showing the damage product with a note.

• Sample photo 1
• Sample photo 2