Our Customer Happiness team is in the office Monday -
Friday, 8:30 AM - 5:00 PM Pacific Time. Please note that orders will NOT be
processed during weekends or holidays. Orders placed after 3 pm PST will be processed
the following business day.
Our planners are set up consecutively, so the end of the
month might fall at the beginning of the following month. Please note the Monthly
layout calendar runs from Saturday to Sunday, and the weekly pages run Monday to
Getting this awesome product out to you quickly is
our #1 priority so unfortunately, we are unable to make any changes to an order
once it has been placed. Please reach out to our Customer Happiness team ASAP and have
your order number handy to cancel! If the order hasn’t been processed by our warehouse,
we will do our best to cancel it.
are not able to apply the discount code or provide a refund for a missed
code if you have already completed your purchase. The best option is to cancel
the current order and place a new one with the code added. Please be aware,
items can go out of stock during shop releases.
When you attempt to make a purchase, an authorization
hold is automatically processed. Pending authorizations are temporary
holds on your credit line that guarantees available funds for the purchase
costs. An authorization is not a charge to your account. If
the order isn’t successful, it will disappear automatically. This can take
around 3 to 5 business days.
Within the continental US orders over $100.00 ship
shipping to Alaska and Hawaii will be sent expedited service (3-5 days) via the
U.S. Postal Service. Rates will be determined by weight. The cost
for orders weighing less than 3 lbs. is $14.95, 3.01 – 5 lbs. is $18.95, 5.01 –
10 lbs. is $29.95 & 10.01 – 50 lbs. is $39.95.
Order volumes fluctuate, so your order will ship within
3-5 business days from the day it was placed. Orders placed before 3pm PST will
begin processing the same day. Expedited orders placed before noon will be shipped
same day. We will send an email with the tracking number as soon as it is
available. Please note: The fulfillment time provided is an estimate and is not
included in the shipment time. If you would like to receive more tracking details on your package, sign up for informed delivery with USPS - its free! By signing up you can get daily updates on the delivery status of your package.
When you pay for expedited shipping, please remember
that our office hours are Monday - Friday from 8:30 am - 5:00 pm Pacific Time.
Orders are only processed and shipped during normal business hours. Once
we open expedited orders are pulled and shipped with priority. Expedited
orders placed after 12:00 pm Pacific Time will be processed the next business
If the package was marked as delivered but you have not
received it yet, please check with your neighbors to see if the package was
mistakenly delivered elsewhere. If it has still not arrived after 2-3 days, please
reach out to our Customer Happiness team with your order number within 30 days
of the order ship date!
If the package is marked as in-transit and has no
updates after 3 days, reach out to our Customer Happiness team for assistant.
Austria, Belgium, Bosnia & Herzegovina, Brazil, Brunei, Canada, Costa Rica,
Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hong Kong,
India, Indonesia, Ireland, Israel, Italy, Japan, Kazakhstan, Malaysia, Malta,
Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Qatar, Russia,
Saudi Arabia, Singapore, South Africa, Spain, Sweden, Switzerland, Thailand,
United Arab Emirates and United Kingdom.
You may return un-used, non-downloadable merchandise for a full refund within 30 days of purchase. Shipping and processing fees cannot be refunded. Our customer happiness team will provide you with a return merchandise authorization code (RMA) to return items. The code expires within 7 days of being issued. All items must be returned in new condition with original packaging and contents. Should you need to return your apparel, the original tags must be attached and in resell-able conditions (no stains, unwashed & unworn). Credits for returned items will be applied to the credit card that was used to make the original purchase. Credit will be issued within 10 days of the date that the return is accepted by our Warehouse Team.