CUSTOM PLANNERS

Once your Custom Planner is in your cart, you will not be able to edit it. In order to change the cover or any other component selections, you will need to remove the planner from your cart, return to the product page, select your preferred cover and any other options, and then add your new Custom Planner to your cart.

Before placing your order, please review your cart carefully to ensure everything is correct, as we’re unable to make changes once the order is finalized.

Unfortunately, once your Custom Planner order has been placed and submitted, we cannot make any changes to your order. Our warehouse and fulfillment team makes every effort to process your order as quickly as possible!

If you ordered a Custom Planner, our standard order processing times of 3-5 business days* apply. You can view additional shipping guidelines here!

Our Custom Planners are packaged in a special box made specifically for this! Instructions on assembling your planner are located on the inside flap of your box. You can also reference these instructions here.

The 2 bonus months include both the monthly and weekly undated pages!

Specialty packs are extension and accessory packs that are available only with the purchase of a Custom Planner. You can only select one of each accessory pack per order. This is due to the limited quantities of our Specialty Packs, and we want to ensure everyone has a chance to enjoy them.

While the layouts and prompts are similar to those found on our website, these packs feature unique designs and pricing. Please note that additional sheets from these packs are not sold separately. However, customers can always choose from other extension packs available on our website.

Our Custom Planners are made to fit two extra extension packs, but how much you can fit will depend whether filler paper or other pages have been added. Need more room? No problem! We've got you covered with our expander discs, which are bigger than our regular medium-sized classic discs—perfect for packing in all your creative plans!

Unfortunately, no. All components are exclusively available as part of a Custom Planner only.

No need to worry! Your entire Custom Planner will ship together in one special box. While all components are marked as shipped, we’re aware of the tracking issue on the order status page and are working on a fix to clear up any confusion. Stay tuned!

Once a custom planner is confirmed as delivered by the shipping carrier, we're unable to provide refunds or reshipments due to the personalized nature of our products. However, we recommend the following steps:

1. Check with Neighbors or Household Members: Someone nearby may have accepted the package on your behalf
2. Verify the Delivery Address: Double-check the address you provided at checkout to ensure it’s correct
3. Contact the Carrier: Reach out to the shipping carrier directly using your tracking number for more details on the delivery

We appreciate your understanding and continued support!

We’re sorry to hear that your order arrived damaged or incomplete. For issues with custom planners, please contact our Customer Happiness team within 5 days of receiving your order, and provide photos of the damaged items or details about what’s missing. We’ll work quickly to resolve the issue and ensure you receive a replacement.

Like many of our specialty and limited-time products (such as Be Happy Boxes), you’re not able to apply rewards points toward the purchase of a Custom Planner. But don’t let that stop you from taking the plunge and building one for yourself!

Since Custom Planners are a special-made product created just for you, they cannot be resold or returned. We truly hope you enjoy your one-of-a-kind planner!